[ZipScout](/)[Advertise](/advertise)[Pricing](/pricing)[Local directory](/local)[Score method](/methodology)[Sign in](/sign-in)

Help & frequently asked questions

# Help with ZipScout

Answers about your account, monitoring, audit documents and billing. ZipScout is in pre-launch; live billing and message delivery have not opened.

## How do I get help?

The support contact listed in our terms is [support@zipscout.ai](mailto:support@zipscout.ai). Mailbox delivery and coverage are still awaiting launch verification; no response-time commitment is active. Include the affected page, approximate time and a description. Never email passwords, payment-card details, API keys or confidential audit files.

## Who can use ZipScout?

Local businesses including accountants, law firms, restaurants, retailers, salons, healthcare practices and trades. Evidence coverage depends on your business and location; missing evidence is not a measured zero.

## What does the free scan show?

The live scan discovers nearby business candidates using Google Places. Listings are suggestions to review, not verified competitor performance. The demo workspace is separately labeled sample data.

## How does monitoring work?

Members confirm their competitors before scheduled monitoring runs. The monitoring page shows evidence, coverage and delivery settings. A lack of available evidence does not mean nothing changed. View monitoring.

## Do Score Enhancers change my score?

No. Generating, approving or copying a draft does not raise your Market Score. You publish any changes yourself. Fresh research must measure the updated signals; no increase is guaranteed.

## How do I save audit edits?

In your audit, open the process maps or written procedure, make changes and select Save version. Unsaved changes are not included in downloads. Saved versions remain in history; restoring one creates another version rather than deleting later work. Owner edits and proposed processes are labeled separately from evidence-backed findings.

## Why is my audit paused or read-only?

An audit can pause when a provider budget is reached or processing needs operator attention. Account access, refunds and grace periods can restrict editing. Check the audit's status rather than repeatedly uploading evidence or retrying a paid operation.

## How do I cancel or request a refund?

When billing is available, use Billing to manage your subscription. Canceling a subscription is not a refund request. Audit refund terms are on the draft refund policy. Refunds require operator review; the app does not issue them automatically.

## Will ZipScout text or publish for me?

No automatic publishing is performed. Text delivery is not active. Text consent is optional and separate from membership; review SMS consent and opt-out information.

## Can I export or delete my data?

Use the data controls in your member account. Active billing, unresolved financial records or work in progress may need resolution before deletion can complete. Account exports and document downloads are private; do not share them publicly.

ZipScout

Zipscout LLC
4111-E Rose Lake Dr #9623, Charlotte, North Carolina 28217, United StatesA local home magazine with ZipScout market-intelligence software included.

Trust

[Privacy](/privacy)[Help & FAQ](/support)[Terms of Service](/terms)[Refund policy (preview draft)](/refund-policy)[Text messages: opt in or out](/sms-opt-in)[Score method (proposed)](/methodology)[Developers](/developers)[AI reading index](/llms.txt)[About ZipScout](/about)[Advertising guides](/guides)[Sales rep login](/rep/sign-in)

ZipScout preview. Magazine purchases and mailing are not live. Sample editions are illustrative.