Refunds and cancellations

Zipscout LLC operates ZipScout. Mailing address: 4111-E Rose Lake Dr #9623, Charlotte, North Carolina 28217, United States.

Live customer billing has not opened. Test-mode checkout is available for development verification; test transactions do not charge a real card.

Weekly competitor monitoring and ZipScout software membership are included with qualifying magazine advertising at no additional charge. There is no separate software subscription or monitoring fee to refund. Advertising commitment, cancellation and refund terms are governed by the advertising agreement and remain subject to legal review.

If checkout for the process-audit add-on opens, these terms would apply: a full refund if you cancel before the kickoff call; a 50% refund after kickoff but before results are delivered; no refund after results are delivered.

Any refund, including a 50% partial refund, locks the audit so no further work happens and marks the audit credit as refunded. A refunded credit cannot be reused. Kickoff and delivery milestones determine the refund window.

Refunds require operator review and are issued through Stripe, not automatically on request. Do not send payment-card details. The support contact is support@zipscout.ai; mailbox coverage is pending launch verification. Live refunds and their delivery to the app have not yet been verified.

Contact ZipScout about canceling magazine advertising under your advertising agreement. There is no separate competitor-watch subscription to cancel. The optional business process audit is a separate one-time purchase.

This policy is a preview draft and has not completed legal review.